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FAQ's

WHAT IS PAWMOLLY?

PawMolly.com is a site for your pet and others who love pets too. Pets deserve the best in comfort and safety and we have made it our mission to bring you just that! We partner with factories who share our values of pet to bring you the best selection, quality products, and incredible prices.



WHAT IF I NEED TO CANCEL OR RETURN MY ORDER?

If you need to cancel your order or return an item, refer to our return & refund policy under quick links at the bottom of the page! In most cases if you need your order canceled immediately or want to return an item please contact our support team.

info@pawmolly.com

WHERE CAN I TRACK MY ORDER?

You can track your order in the "Track Your Order" section on menu!

HOW LONG ARE SHIPPING TIMES DUE TO COVID-19?

Shipments for US orders will take 4-15 days due to high volume orders. It takes longer than that for most of the products are shipped from overseas. We will always ship your order as soon as possible and we are committed to make sure you get the customer service you deserve. Please note that there are times when rare delays may occur after our initial stated delivery date. That is something beyond our control but we will work on compensating for such situations. We ask for your understanding and patience in this matter.

COVID-19 is currently infecting countries all over the world. Varying levels of containment are implemented by individual governments, but many of our customers are being effected whether they live in a governmentally controlled area or not. We are shipping as usual to every country that we can at this time.

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